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Privacy policy
This privacy policy applies between you, the User of this
Website and UnderFloor Heating Supply, the owner and provider of this Website.
UnderFloor Heating Supply takes the privacy of your information very seriously.
This privacy policy applies to our use of any and all Data collected by us or
provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in
addition to, our Terms and Conditions, which can be found at:
https://www.underfloorheatingsupply.co.uk/index.php?_route_=Terms-Conditions.
Please read this privacy policy carefully.
Definitions and interpretation
1. In
this privacy policy, the following definitions are used:
Data |
collectively all information that you submit
to UnderFloor Heating Supply via the Website. This definition incorporates,
where applicable, the definitions provided in the Data Protection Laws; |
Cookies |
a small text file placed on your computer by
this Website when you visit certain parts of the Website and/or when you use
certain features of the Website. Details of the cookies used by this Website
are set out in the clause below (Cookies); |
Data Protection Laws |
any applicable law relating to the processing
of personal Data, including but not limited to the Directive 96/46/EC (Data
Protection Directive) or the GDPR, and any national implementing laws,
regulations and secondary legislation, for as long as the GDPR is effective
in the UK; |
GDPR |
the General Data Protection Regulation (EU)
2016/679; |
UnderFloor Heating Supply, or us |
UnderFloor Heating Supply, a company
incorporated in England and Wales with registered number Office US 16 whose
registered office is at Armstrong House, First Avenue, Doncaster, DN9 3GA; |
UK and EU Cookie Law |
the Privacy and Electronic Communications (EC
Directive) Regulations 2003 as amended by the Privacy and Electronic
Communications (EC Directive) (Amendment) Regulations 2011; |
User or you |
any third party that accesses the Website and
is not either (i) employed by UnderFloor Heating Supply and acting in the
course of their employment or (ii) engaged as a consultant or otherwise
providing services to UnderFloor Heating Supply and accessing the Website in
connection with the provision of such services; and |
Website |
the website that you are currently using,
www.UnderfloorHeatingSupply.co.uk , and any sub-domains of this site unless
expressly excluded by their own terms and conditions. |
2. In
this privacy policy, unless the context requires a different interpretation:
a. the singular
includes the plural and vice versa;
b. references to
sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses,
schedules or appendices of this privacy policy;
c. a reference to a
person includes firms, companies, government entities, trusts and partnerships;
d. "including"
is understood to mean "including without limitation";
e. reference to any
statutory provision includes any modification or amendment of it;
f. the headings and
sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This
privacy policy applies only to the actions of UnderFloor Heating Supply and
Users with respect to this Website. It does not extend to any websites that can
be accessed from this Website including, but not limited to, any links we may
provide to social media websites.
4. For
purposes of the applicable Data Protection Laws, UnderFloor Heating Supply is
the "data controller". This means that UnderFloor Heating Supply
determines the purposes for which, and the manner in which, your Data is
processed.
How we collect Data
5. We
collect Data in the following ways:
a. data is given to us
by you; and
b. data is collected
automatically.
Data that is given to us by you
6. UnderFloor
Heating Supply will collect your Data in a number of ways, for example:
a. when you contact us
through the Website, by telephone, post, e-mail or through any other means;
b. when you register
with us and set up an account to receive our products/services;
in each case, in accordance with this privacy policy.
Data that is collected automatically
7. To
the extent that you access the Website, we will collect your Data
automatically, for example:
a. we automatically
collect some information about your visit to the Website. This information
helps us to make improvements to Website content and navigation, and includes
your IP address, the date, times and frequency with which you access the
Website and the way you use and interact with its content.
b. we will collect
your Data automatically via cookies, in line with the cookie settings on your
browser. For more information about cookies, and how we use them on the
Website, see the section below, headed "Cookies".
Our use of Data
8. Any
or all of the above Data may be required by us from time to time in order to
provide you with the best possible service and experience when using our
Website. Specifically, Data may be used by us for the following reasons:
a. internal record
keeping;
b. improvement of our
products / services;
in each case, in accordance with this privacy policy.
9. We
may use your Data for the above purposes if we deem it necessary to do so for
our legitimate interests. If you are not satisfied with this, you have the
right to object in certain circumstances (see the section headed "Your
rights" below).
10. When
you register with us and set up an account to receive our services, the legal
basis for this processing is the performance of a contract between you and us
and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
11. We
may share your Data with the following groups of people for the following
reasons:
a. our employees,
agents and/or professional advisors - to obtain advice from professional
advisers.;
in each case, in accordance with this privacy policy.
Keeping Data secure
12. We
will use technical and organisational measures to safeguard your Data, for
example:
a. access to your
account is controlled by a password and a user name that is unique to you.
b. we store your Data
on secure servers.
13. We
are certified to ISO 27001. This family of standards helps us manage your Data
and keep it secure.
14. Technical
and organisational measures include measures to deal with any suspected data
breach. If you suspect any misuse or loss or unauthorised access to your Data,
please let us know immediately by contacting us via this e-mail address:
info@UnderfloorHeatingSupply.co.uk .
15. If
you want detailed information from Get Safe Online on how to protect your
information and your computers and devices against fraud, identity theft,
viruses and many other online problems, please visit www.getsafeonline.org. Get
Safe Online is supported by HM Government and leading businesses.
Data retention
16. Unless
a longer retention period is required or permitted by law, we will only hold
your Data on our systems for the period necessary to fulfil the purposes
outlined in this privacy policy or until you request that the Data be deleted.
17. Even
if we delete your Data, it may persist on backup or archival media for legal,
tax or regulatory purposes.
Your rights
18. You
have the following rights in relation to your Data:
a. Right to access
- the right to request (i) copies of the information we hold about you at any
time, or (ii) that we modify, update or delete such information. If we provide
you with access to the information we hold about you, we will not charge you
for this, unless your request is "manifestly unfounded or excessive."
Where we are legally permitted to do so, we may refuse your request. If we
refuse your request, we will tell you the reasons why.
b. Right to correct
- the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase
- the right to request that we delete or remove your Data from our systems.
d. Right to
restrict our use of your Data - the right to "block" us from
using your Data or limit the way in which we can use it.
e. Right to data
portability - the right to request that we move, copy or transfer your
Data.
f. Right to object
- the right to object to our use of your Data including where we use it for our
legitimate interests.
19. To
make enquiries, exercise any of your rights set out above, or withdraw your
consent to the processing of your Data (where consent is our legal basis for
processing your Data), please contact us via this e-mail address:
info@UnderfloorHeatingSupply.co.uk .
20. If
you are not satisfied with the way a complaint you make in relation to your
Data is handled by us, you may be able to refer your complaint to the relevant
data protection authority. For the UK, this is the Information Commissioner's
Office (ICO). The ICO's contact details can be found on their website at
https://ico.org.uk/.
21. It
is important that the Data we hold about you is accurate and current. Please
keep us informed if your Data changes during the period for which we hold it.
Links to other websites
22. This
Website may, from time to time, provide links to other websites. We have no
control over such websites and are not responsible for the content of these
websites. This privacy policy does not extend to your use of such websites. You
are advised to read the privacy policy or statement of other websites prior to
using them.
Changes of business ownership and control
23. UnderFloor
Heating Supply may, from time to time, expand or reduce our business and this
may involve the sale and/or the transfer of control of all or part of
UnderFloor Heating Supply. Data provided by Users will, where it is relevant to
any part of our business so transferred, be transferred along with that part
and the new owner or newly controlling party will, under the terms of this
privacy policy, be permitted to use the Data for the purposes for which it was
originally supplied to us.
24. We
may also disclose Data to a prospective purchaser of our business or any part
of it.
25. In
the above instances, we will take steps with the aim of ensuring your privacy
is protected.
Cookies
26. This
Website may place and access certain Cookies on your computer. UnderFloor Heating
Supply uses Cookies to improve your experience of using the Website and to
improve our range of products. UnderFloor Heating Supply has carefully chosen
these Cookies and has taken steps to ensure that your privacy is protected and
respected at all times.
27. All
Cookies used by this Website are used in accordance with current UK and EU
Cookie Law.
28. Before
the Website places Cookies on your computer, you will be presented with a
message bar requesting your consent to set those Cookies. By giving your consent
to the placing of Cookies, you are enabling UnderFloor Heating Supply to
provide a better experience and service to you. You may, if you wish, deny
consent to the placing of Cookies; however certain features of the Website may
not function fully or as intended.
29. You
can find a list of Cookies that we use in the Cookies Schedule.
30. You
can choose to enable or disable Cookies in your internet browser. By default,
most internet browsers accept Cookies but this can be changed. For further
details, please consult the help menu in your internet browser.
31. You
can choose to delete Cookies at any time; however you may lose any information
that enables you to access the Website more quickly and efficiently including,
but not limited to, personalisation settings.
32. It
is recommended that you ensure that your internet browser is up-to-date and
that you consult the help and guidance provided by the developer of your
internet browser if you are unsure about adjusting your privacy settings.
33. For
more information generally on cookies, including how to disable them, please
refer to aboutcookies.org. You will also find details on how to delete cookies
from your computer.
General
34. You
may not transfer any of your rights under this privacy policy to any other
person. We may transfer our rights under this privacy policy where we
reasonably believe your rights will not be affected.
35. If
any court or competent authority finds that any provision of this privacy
policy (or part of any provision) is invalid, illegal or unenforceable, that
provision or part-provision will, to the extent required, be deemed to be
deleted, and the validity and enforceability of the other provisions of this
privacy policy will not be affected.
36. Unless
otherwise agreed, no delay, act or omission by a party in exercising any right
or remedy will be deemed a waiver of that, or any other, right or remedy.
37. This
Agreement will be governed by and interpreted according to the law of England
and Wales. All disputes arising under the Agreement will be subject to the
exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
38. UnderFloor
Heating Supply reserves the right to change this privacy policy as we may deem
necessary from time to time or as may be required by law. Any changes will be
immediately posted on the Website and you are deemed to have accepted the terms
of the privacy policy on your first use of the Website following the
alterations.
You may contact UnderFloor Heating Supply by email at
info@UnderfloorHeatingSupply.co.uk .
Attribution
39. This
privacy policy was created using a document from Rocket Lawyer
(https://www.rocketlawyer.co.uk).
13 September 2018
Cookies
Below is a list of the cookies that we use. We have tried to
ensure this is complete and up to date, but if you think that we have missed a
cookie or there is any discrepancy, please let us know.
TESTIMONIALS
Recently used their retrofit system on a project and from the start received great advice and technical support.Were only too happy to answer any questions before, during and after the process and were very competitive.